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Senior Customer Experience Specialist — Escalations Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-10
Listing for:
Remote Jobs
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Quince is hiring a Senior Customer Experience Specialist to advance complex escalations beyond ticket resolution and own systemic improvements. You will collaborate with product, quality, and operations to develop category expertise, drive customer loyalty, and elevate team capability.
A path to leadership or enablement roles is possible. The role emphasizes proactive problem solving, cross-functional impact, and a customer-first approach, with a compensation package that includes base pay plus
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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