City Scout (USA)
Listed on 2026-08-13
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
City Scout
We're looking for a City Scout to help build the most reliable database of work-friendly cafes for travellers across the USA.
You'll visit cafes across your assigned city, verify information like WiFi quality, internet speed, plug points and overall work-friendliness, and submit accurate data that powers a new Atlys product. Every visit directly improves the travel experience for thousands of users.
Hiring in:
New York, San Francisco, and Los Angeles.
Explore and discover great cafes:
Visit assigned cafes across your city, experience them as a customer, and identify places that travellers would genuinely enjoy working from.
Collect high-quality on-ground data:
Verify key details including WiFi availability, internet speed, passwords, plug points, seating, ambience and overall work-friendliness to ensure the information is accurate and reliable.
Contribute to a travel product used by thousands:
Capture your observations by completing a short digital survey after every visit, helping build one of the world's most reliable databases of work-friendly cafes.
Cover your city efficiently:
Plan your visits across assigned neighbourhood clusters to maximize coverage while maintaining consistency and quality.
Maintain exceptional data quality:
Pay close attention to detail, validate every submission, and ensure the information travellers see on the Atlys app can be trusted.
You'll likely thrive in this role if you:
Are a college student or have a flexible part-time schedule.
Enjoy exploring your city and discovering new places.
Have strong attention to detail and collect information accurately.
Are comfortable travelling independently within your city.
Own a smartphone and are reliable, proactive and self-driven.
Atlys is built by a small team with outsized ambition, high ownership, and an obsession with doing great work.
Here's what you can expect:
Competitive compensation and equity so you participate in the value you help create.
Comprehensive health insurance covering you and your family, plus annual preventive health check-up on us.
A thoughtful leave policy with paid time off and company holidays, because great work also requires real time off.
Lunch, high tea and dinner at the office, so the basics are taken care of while we build together.
Learning & development credits to invest in courses, books, conferences and tools that help you get better at your craft.
Relocation support to make moving closer to the team as seamless as possible.
Great tools to do your best work, including high-spec equipment and software.
An office designed for more than just work, with pickleball, table tennis, Play Station, an arcade game room, an F1 simulator and even a full flight simulator.
Our values shape how we make decisions, work together and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. Read them before you apply. If this environment energizes you, you'll probably thrive here. If it doesn't, it's better to know that upfront.
Come build the intelligence layer for global travel
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