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Customer Success Lead — Health Research Platform (Hybrid SF
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-13
Listing for:
S27a
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Alethios is expanding its customer success function. You will own study startup, go-live, and study operations, working directly with researchers and sponsors to launch and run studies. You’ll build automated dashboards and templated onboarding to scale five to ten studies per month and beyond, while shaping product direction with client feedback.
The role emphasizes relationship management, tool-building, follow-through, and a data-driven, creative approach to making studies successful.
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