Help Desk Specialist

Our client, a global TMC are looking for 2 senior helpdesk/programme agents. Homebased, salary between 50/55k. They are looking for senior business travel consultants who have account management experience, an experience helpdesk agent or an operations team leader. You will be managing one global client travel mainly through a portal.

• You will be managing one very high-profile client, arranging candidates to go to their head office for interviews. Candidate will book via a portal, and you will have to make sure all aspects of the trip are booked correctly and within policy
• You will need to jump on incase of more complicated booking or deal with issues such as missed or cancelled flights, date changes, candidate cancellations, illness etc
• Look at ways of improving the process and keep constant and open dialogue with the client at all times
• Occasionally have to jump on in the evenings or weekends if there is a major problem
• You must come from a TMC background ideally as a hands on team leader, with experience in operations and client management, but they would consider a helpdesk agent who has client contact or a SBTC who as part of their role has client contact
• Ability to remain calm and professional under pressure

• Great salary of between 50/55k plus great benefits for the successful candidates
• Generally a Monday to Friday regular hours role, but you may need to jump in, in the evenings and weekend if there are major problems