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AI Operations & Customer Experience Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-15
Listing for:
CallTree AI
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Call Tree AI is seeking a human supervisor for our AI agents to monitor live customer interactions in real-time and ensure quality. You will jump in to rescue conversations and help achieve great customer outcomes while collaborating with engineering to improve AI performance.
This role balances operational monitoring with direct customer engagement, including handling frustrated customers and documenting patterns for improvement.
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