Customer Care Advisor

Join Vacatia and Create Exceptional Owner Experiences That Inspire Lifelong Vacation Memories

Location: Remote (U.S.)

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products傭lending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We're looking for a customer-focused service professional who will deliver personalized support, build lasting owner relationships, and help create exceptional vacation experiences through every interaction. If you thrive in dynamic, fast-paced environments and enjoy solving problems while making a positive impact on people's travel experiences, this is your opportunity to grow your career at the intersection of hospitality and innovation.

• Build the Future: Help redefine the owner experience by delivering exceptional service that supports every stage of the vacation ownership journey庸rom reservations and payments to ownership benefits and travel planning.
• Impact That Matters: Every interaction you have directly influences owner satisfaction, loyalty, and confidence in the Vacatia experience, helping families create unforgettable vacations year after year.
• Innovation at Scale: Work across Customer Care, Owner Account Management, Resort Operations, and other teams while leveraging Salesforce and modern customer service technology to provide seamless support.
• Autonomy and Ownership: Take ownership of each owner interaction, researching complex issues, identifying solutions, and delivering resolutions that build trust and confidence.
• Culture of Growth: Join a collaborative, people-first organization that invests in ongoing coaching, professional development, and opportunities for career advancement.

• Deliver personalized, world-class customer service through phone, email, and digital communication channels.
• Assist Owners with reservations, ownership benefits, maintenance fee payments, exchange program transactions, and general account support.
• Build lasting relationships by providing knowledgeable guidance and resolving owner concerns with empathy and professionalism.
• Process reservations, payments, exchanges, and account transactions accurately while maintaining detailed documentation.
• Partner with Customer Care, Resort Operations, and cross-functional teams to resolve issues and continuously improve the owner experience.
• Recommend products and services that enhance owner engagement and maximize vacation enjoyment.
• Protect sensitive owner information by maintaining the highest standards of data privacy and compliance.
• Meet quality, productivity, and service excellence goals while contributing to continuous process improvements.

• Two or more years of experience in customer service, hospitality, travel, reservations, call center, or a related field preferred.
• Proven ability to deliver exceptional customer experiences while managing multiple priorities in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem-solving, analytical, and decision-making abilities with a customer-first mindset.
• Ability to navigate multiple systems simultaneously while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office Suite; experience with Salesforce or similar CRM platforms is preferred.
• Experience in hospitality, vacation ownership, travel, or resort operations is a plus.
• High School Diploma or equivalent required.