Client Support Specialist

• Serve as a point of contact for customer inquiries through email, Live Chat, and 1-833-Roo Vet
• Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users
• Coordinate escalated issues with regional BD/AMs and other departments
• Facilitate and help manage potential call outs using existing processes
• Document rainy-day scenarios and share key learnings with the team
• Maintain Hub Spot records for client communications and customer-support tickets
• Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation
• Generate reports as needed

• 2+ years of experience in client/customer support
• Vet technician/animal healthcare industry experience is a plus
• Proactive, organized, and accurate in internal and external communications
• Excellent communication and organizational skills
• Familiarity with customer support tools/software
• Timely and efficient task accuracy and completion
• Flexibility and agility, with ability to pivot quickly
• Drive to improve processes and communications
• Ability to work early morning and early evening Central Time support hours
• Availability for weekend rotations

Demonstrates strong client support capabilities with a focus on effective communication, issue resolution, and process improvement. Proficient in maintaining accurate records and generating reports while collaborating across departments.

• Client/Customer Support Experience
• Veterinary Technician Experience
• Hub Spot Proficiency
• Excellent Communication Skills
• Organizational Skills

• Issue Resolution
• Report Generation
• Task Accuracy
• Process Improvement

• Proactive
• Organized
• Flexible
• Agile

• Animal Healthcare
• Veterinarian
• Technician

• Customer Support Tools
• Hub Spot