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Enterprise CSM — Onboarding & Renewal
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-18
Listing for:
Doist
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Collate is an AI document generation platform for life sciences. We hire a Customer Success Manager to own the full lifecycle for our enterprise book from deal close through renewal and expansion.
You’ll carry a number: net and gross retention, adoption depth, and expansion revenue across your accounts, and you’ll be evaluated on hitting it. You’ll own onboarding, drive product adoption inside complex regulatory workflows, spot risk before it becomes churn, and build the case for expansion when
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