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Bilingual Care Manager — English/Spanish Support Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-18
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Empathy is hiring a Care Manager to guide families through challenging moments with empathy and practical support. The role involves multi-channel communication in English and Spanish, creating care plans, and documenting processes to improve our knowledge base.
Fixed ET schedules apply, with potential adjustments for different time zones; training and onboarding are provided. Responsibilities include providing compassionate user experiences, resolving issues, and collaborating with teams to
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