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Customer Experience Lead | AI Unicorn Startup
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-22
Listing for:
Bundoran Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Our Client is one of the fastest-growing AI companies on the planet — scaling to $250M ARR in just 12 months with a $1.6B valuation.
They’re hiring a Customer Experience Lead to help build the operational backbone behind millions of global users.
This is NOT a “strategy only” role. They want someone scrappy, fast-moving, and obsessed with creating structure in chaos.
What you’ll own- Write customer-facing docs, support content & guidelines
- Improve CX ops from the ground up
- Work directly with power users + AI-native teams
- 3–8 years in CX, support, ops, or community management
- Startup or gaming background preferred
- Fluent with AI tools like ChatGPT & Claude
- Operator mentality > corporate process mindset
If you thrive in fast-moving environments and want a front-row seat at one of AI’s biggest growth stories — let’s talk.
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