Airline Customer Service Representative GENERAL at SFO Airport 2255 w Health 2500 wo

SUMMARY

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity.

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives and travel perks

• Perform a variety of duties at an airport including assisting customers with fare quotes and boarding gate functions
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check‑in, control‑center, and other functional areas, or rotate through all areas including bag‑room, ramp, and other terminals
• Maintain appropriate and professional interaction with airline passengers, clients, and crew
• Translate and transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labeling
• Operate machinery in accordance to operational policies and standards
• Operate computers, printers, and other equipment to enter, access, or manage data and information confidentially
• Read, interpret, and comprehend reference materials, instructions, policies, and procedures

• Learn behind‑the‑scene workings of an international airport
• Rotate through the check‑in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport
• Experience how to effectively navigate through various challenges and flight activities to ensure on‑time performance
• Professionally interact with high‑profile passengers
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi‑task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D. equivalent
• Eligible to work in the United States
• English proficient; other languages a plus
• Computer savvy

• At least 18 years old, with a high school diploma or G.E.D.
• Valid U.S. work authorization
• Able to speak, read, and write in English
• Flexible schedule to work weekends, holidays, and overtime
• Basic math skills: adding, subtracting, dividing, and multiplying
• Computer literate
• Common sense and organized
• Mental capacity to make quick and rational decisions, effective communication skills, good listening skills, ability to multi‑task and carry out duties in a fast‑paced environment, and ability to read & comprehend reference materials, instructions, policies, and procedures

• Varied shifts within a 24‑hour clock
• Some overtime
• Occasional lifting of 70–100 lbs
• Long periods of standing and walking long distances
• Pulling, pushing, and moving large bulky items including carts
• Continuous standing, bending, kneeling, squatting, stooping, grasping, and picking up items

Involves continuous people interaction and exposure to aircraft sounds.

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Drug screening required at time of hire.

Hallmark Aviation Services is the emerging force in "Above‑The‑Wing" airline passenger handling services. Hallmark Aviation Services has earned a reputation for providing first‑rate services for some of the world’s leading airlines. We invite you to learn more about Hallmark and the ultimate service we provide to our clients… "Peace of Mind".