Administrative Assistant

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Administrative Assistant must understand the importance of providing outstanding customer service and be able to interact effectively with owners, residents, prospective residents, and vendors. The Administrative Assistant must have a solid understanding of the NAA Lease documents and a willingness to learn and grow. This position requires multitasking, technical proficiency, attention to detail, and accuracy.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• Strong sense for creating a sense of community and drive to go the extra mile for residents, staff, vendor partners, regulatory and social services partners, adopting a collaborative approach to create consistent favorable circumstances.
• Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns.
• Consistently demonstrate an approach of active listening and ensuring that each resident and staff member feels seen, heard, and valued.

• Excellent communication skills and unmatched dedication to customer service.
• 2+ years’ experience as an Administrator, desirably in the housing industry.
• Knowledge of LIHTC, Tax Credit, HUD, local voucher‑based, and Cooperative housing programs is highly desired.
• Thrives in a fast‑paced environment.
• Solid computer knowledge, Windows (Word, Excel), internet, and e‑mail.
• Working knowledge of Yardi Voyager Property Management software is highly desired.

• Administrative & Customer Service
  • Provide exemplary customer service by effectively communicating with residents, owners, vendors, and guests, addressing their needs promptly.
  • Manage phone inquiries, greet walk‑ins, and attend to foot traffic, ensuring a welcoming environment.
  • Correspond with residents to address questions or concerns and assist in processing applications.
  • Handle overflow customer inquiries and support the scheduling of move‑ins, diligently following up on prospects.
  • Process, organize, scan, and file documents, such as applications, leases, and legal notices, with precision and efficiency.
  • Maintain accurate information in Yardi, updating the database promptly for properties, owners, residents, applicants, and vendors.
  • Execute various communication methods, including phone calls, flyers, e‑mails, letters, and updates on the company website and apartment marketing platforms.
  • Accept rental payments and accurately type leases, ensuring timely input into the Yardi System.
  • Keep resident files current and distribute company or community‑issued notices efficiently.
  • Swiftly address maintenance service requests, communicate effectively with residents about community matters, repairs, rent, and rules.
  • Ensure satisfactory completion of maintenance repairs by daily contact with residents regarding service requests.
  • Foster open communication with the Community Manager and all team members, contributing to the overall success of the community.
  • Support the management team with additional diverse tasks as required, demonstrating flexibility and adaptability.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
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