Call Center Representative-1:00pm-9:30pm-Weekends Required (NOT REMOTE

Overview

Liberty Military Housing – Own your passion for service!

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with theUS military, we are committed to delivering safe,high-quality homes and exceptional service to the families ofmen and women who serve our country.

We’reseeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. Ifyou’reready to grow your career and become an employee owner, explore our currentopportunitiestoday.

What We Provide You:

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefit sand incentive package that includes:

• Platinum-Level Medical, Dental & Vision Coverage
  with affordable premiums

• Employee Stock Ownership Plan (ESOP)become an employee ownerwith retirement savings

• 401(k) Retirement Plan with Company Match

• Education Reimbursement
  up to$5,250 per year

• Generous Paid Time Off
  , including vacation, sick time, and
  10 paid holidays

• Wellness Benefits
  ,including free gym access andadditionalwellness programs

• Quarterly & Monthly Bonus Incentives

• Career Growth Opportunities,Unlock your potential with immersive,hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future

• Life and AD&D Insurance

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative
, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities include, but not limited to:

• Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
• Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
• Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
• Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
• Ensures that company property is not taken or damaged in any way.
• Maintains a service level of 70% or higher when answering calls within 30 seconds or less.
• Maintains an average of 5% total calls as compared to all weekly answered calls.
• Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.
• Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.
• Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.
• Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.
• Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.
• Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.
• Participates in monthly and any “as needed” training workshops as directed by the National Call Center Manager/Training Supervisor.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related…