Client Delivery Specialist

The Opportunity

Join Hinge Health's Client Success team and help make excellent client delivery feel effortless. As a Client Delivery Specialist, you'll provide essential operational and administrative support to multiple Client Success Leads, helping them deliver accurate, timely, and high-quality experiences for our clients and their members.

This is a fast-paced, cross-functional role where strong organization, project coordination, communication, and attention to detail make a meaningful difference. You'll partner with teams across Commercial, Growth, Analytics, Operations, Product, Member Support, Billing, and Legal to keep client work moving and help our clients achieve better outcomes.

• In your first 3 months, learn Hinge Health's client-success workflows, tools, and reporting processes, and become a reliable day-to-day partner to Client Success Leads.

• Manage and execute assigned operational projects and support department and cross-functional initiatives from planning through completion.

• Coordinate multiple priorities, timelines, and deliverables while following established processes and escalating questions when needed.

• Maintain accurate, up-to-date client information and help identify and correct data-quality issues.

• Prepare client reports and segment client data based on defined criteria to support client communications, events, and business reviews.

• Resolve client issues and inquiries routed through Member Support and Billing, using sound judgment and engaging the right stakeholders when additional support is needed.

• Build strong working relationships with cross-functional stakeholders to streamline processes and support outcomes for clients and members.

• In your first year, become a trusted operational partner who anticipates needs, communicates risks clearly, and consistently delivers accurate work across multiple Client Success relationships.

• You bring extreme attention to detail and understand how small errors can affect downstream teams, client deliverables, and member experiences.

• You are action-oriented: you approach new opportunities and challenging tasks with urgency, energy, and enthusiasm.

• You communicate clearly and concisely, both in writing and conversation, and can adapt your communication to different stakeholders.

• You are a self-starter who can make progress independently while appropriately seeking guidance in a fast-moving environment with competing demands.

• You are customer-centered and motivated to create positive experiences for clients, members, and internal partners.

• You build trust by acting in the best interest of our clients, members, and company, and by following through on your commitments.

• You embody Hinge Health's values of Effective Communication, Accountability, Hustle, and Learn-it-all through your day-to-day work.

• 1+ years of experience in operations, project coordination, customer success, administration, or a related field.

• Demonstrated ability to organize multiple tasks and deadlines while maintaining accuracy and following established processes.

• Strong written and verbal communication skills, with the ability to collaborate effectively across teams.

• Experience working at a high-growth company or startup, with an understanding of the pace and ambiguity that can come with a rapidly evolving environment.

• Experience in digital health, healthcare, benefits, or a related industry.

• Familiarity with client-success, customer relationship management, project-management, reporting, or data-segmentation tools.

• Experience preparing reports, maintaining operational data, or supporting process improvements.

• Experience developing client-facing materials.

This is an office-based role in our San Francisco office and requires regular in-person attendance. Additional role-specific details will be shared during the recruiting process.

At Hinge Health, we're using technology to scale and automate the delivery of healthcare — starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide.

With an AI-powered human-centered care model, Hinge…