Customer Success Associate

As a Customer Success Associate at Inquis Medical, your key role is to boost customer satisfaction and loyalty through strategic support and excellent service. The position focuses on proactive engagement, encouraging adoption, and resolving potential issues early. You will act as a trusted advisor to customers and internal teams, helping ensure long-term retention, satisfaction, and growth. Working closely with the Customer Success management, you'll blend reactive support with proactive success efforts, contributing to the company's overall outstanding customer experience.

• Support day-to-day Customer Success activities, including onboarding, contract enablement, account management support, field inventory management, product feedback, accounts receivable support, and Sales support.
• Serve as a backup for day-to-day Customer Service activities, including account management support, order management, order fulfillment, and field inventory support. Ensure continuity of service during high-volume periods or absences.
• Build and maintain strong relationships with assigned accounts, acting as a trusted advisor for success planning.
• Align with Customer Success management to ensure seamless integration of reactive service and proactive success efforts.
• Assist in executing strategic Customer Success programs designed to improve customer experience and retention.

Education / Experience Requirements:

• Bachelor’s degree, or equivalent professional experience, with a minimum of 2 years in a Customer Success or Account Management role.
• On-site presence at Inquis Medical headquarters is required.

Specialized Skills / Other Requirements:

• Exceptional communication and presentation skills.
• Ability to anticipate customer needs and deliver proactive solutions.
• Collaborative mindset with a focus on long‑term customer value and business growth.

Compensation Range

$60,000 - $80,000 USD

Inquis Medical is an Equal Opportunity Employer and embraces diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Inquis Medical does not accept resumes or candidate submissions from third-party recruiters and/or vendors who are not expressly under current written contract.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Inquis Medical, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A  disabled veteran  is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A  recently separated veteran  means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An  active duty wartime or campaign badge veteran  means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized…