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Senior CX Specialist: Escalations, Insights & Impact
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-26
Listing for:
Embedded Shishya
Full Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Quince is seeking a Senior Customer Experience Specialist to join our Customer Experience team. You'll move beyond ticket resolution to become a category authority—owning complex escalations, identifying systemic improvements, and driving operational excellence.
In this role, you'll collaborate cross-functionally with product, quality, and operations, develop deep product expertise, and build processes that reduce customer effort while protecting brand and customer relationships.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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