Front Desk Coordinator San Francisco, CA

Front Desk Coordinator

We are looking for a compassionate Front Desk Coordinator to support daily reception operations for a nonprofit organization serving former service members in San Francisco, California. This Contract position is ideal for someone who can create a calm, respectful first impression while helping visitors navigate available programs and services. The person in this role will serve as a key point of contact for community members, offering clear and attentive communication and trauma-informed support in a welcoming environment.

Responsibilities:

• Welcome visitors, guests, and partner representatives as they arrive and ensure each person receives courteous and attentive assistance.
• Respond to general questions and direct individuals to the appropriate programs, including housing support, counseling, legal resources, meals, and community services.
• Maintain an organized and detail-oriented front desk area that promotes safety, comfort, and a positive visitor experience.
• Communicate with empathy and care when assisting individuals who may be facing emotional, housing, or mental health challenges.
• Coordinate with internal staff and onsite service providers to help visitors access timely and appropriate support.
• Observe activity in the reception space and address routine concerns in a calm and respectful manner.
• Provide clear information about center procedures, services, and daily operations to visitors and community members.