More jobs:
Senior Escalation & Customer Experience Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-30
Listing for:
Keurig Dr Pepper
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
Keurig Dr Pepper in San Francisco is seeking a Senior Escalation Specialist to lead intake and resolution of escalated consumer complaints, ensuring timely and satisfactory outcomes for high‑level issues. This role demands strong leadership in escalation, exceptional communication, and proactive customer advocacy.
You will partner with Legal, Quality, and Brand teams, guide call center agents, and drive knowledge management, training, and data‑driven improvements to enhance the customer
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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