Technical Customer Success Manager

Zof AI is seeking a Technical Customer Success Manager to make customers successful after launch and prove it. This is technical customer success: driving adoption, being the first line for debugging and optimizing customer AI deployments, and turning outcomes into evidence that powers renewals and expansion. If you have worked as a Customer Success Engineer, this role consolidates that discipline with account ownership.

The ideal candidate is equally comfortable reading a trace and running an executive business review.

Customer Success
· Mid to Senior
· Full-time
· On-site
· San Francisco, CA

• Own customer adoption and outcomes from launch onward.
• Serve as the first line for debugging and optimizing customer deployments.
• Prove value with outcome data that drives renewals and expansion.
• Run onboarding, training, and regular outcome reviews with customers.
• Escalate technical issues to engineering with clear reproductions.
• Detect churn risk early and act on it.
• Champion the voice of the customer inside product and engineering.
• Build the customer success playbook as the customer base grows.

• Experience in customer success, support engineering, or technical account management.
• Enough technical depth to debug and explain AI system behavior.
• Strong relationship-building and communication skills.
• Comfort with outcome data, metrics, and business reviews.
• Strong organization across multiple accounts.
• High ownership of customer outcomes.
• Willingness to use AI tools deeply in day-to-day work.
• Comfort operating in a fast-moving environment.

• Prior customer success engineering or solutions experience.
• Experience supporting AI, developer tools, or enterprise software.
• Ability to read code and logs.
• Experience with renewals and expansion motions.

Must be technical enough to debug and explain AI deployments, not just report on them