Front Desk Clerk -Part Time; San Francisco

Position: Front Desk Clerk -Part Time (San Francisco)
** This position is a part-time role located at 545 O'Farrell St. San Francisco. The schedule is Sunday and Monday, 10:00am
-6:30pm.

The Front Desk Clerk - Property Management (Part Time) will provide high level of customer service to residents and other building guests. This will consist of, but not limited to, greeting customer, addressing inquiries, maintaining proper security, coordinating projects, and providing information to residents in the building. They will act as a liaison between vendors, residents, guests, service & property management teams.

ESSENTIAL DUTIES & RESPONSIBILITIES Maintain a professional and welcoming atmosphere for all customers

Greet & monitor foot traffic

Establish positive working relationships with residents

Ensure controlled access of building & record visitor entry

Log, secure, and notify residents of packages

Patrol the building making sure all hallways are clean, neat, and presentable

Enforce community rules

Report any suspicious activity to authorities

Conduct outreach as needed for residents

Monitor video surveillance

Maintain proper signage in lobby and common areas

Field resident concerns or requests made in person and properly route to proper teams

Communicate clearly and effectively

Update log books accordingly

Fire Life Safety Monitoring

Qualifications:

2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role or sales preferred

Strong communication skills with ability to provide direction, information, and instruction while engaging in quality conversation

Ability to communicate with all customers and tackle concerns with follow through

Previous customer service/admin work experience

Experience in Security and Safety Management Basic knowledge of Microsoft Office Suite, including Excel, Word, Outlook Demonstrate computer literacy.

Flexible schedule and positive attitude.

Ability to work weekends & evenings as needed

Experience with Yardi / Rent Cafe is a plus.

Bilingual (Spanish / English) is a plus.

Communicate clearly and effectively in person, in writing, and on phone.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to lift and carry up to 50 lbs.

Must be able to listen and speak clearly on telephone.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Mosser Companies is proud to be an Equal Opportunity Employer (EOE)
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