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Customer Support Lead — Consumer Hardware + Software
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-14
Listing for:
TechTree
Full Time
position Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Customer Support Lead — own support and build our community from here. San Francisco, CA (on-site).
Our client is a fast-growing consumer hardware + software company with 100k+ happy owners of its product.
You’ll take support as it stands — team, tooling, metrics, and an AI agent already handling routine volume — and make it yours, while turning an engaged fanbase into a real community.
What You’ll Do- Own the AI support agent, knowledgebase, and automation workflows
- Run the support stack end to end: helpdesk, integrations, routing, reporting
- Build a community and social presence from ambassadors, power users, and referrals
- You've shipped support automation and can point to the numbers moving
- You've run a support team (5+ people) at a consumer company — hardware + software ideally
- Technically fluent, energized by community, calm under spikes
Direct founder access. Competitive compensation ($100K–$180K).
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