Triage Specialist

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Full Time Clerical San Francisco, CA, US

Salary Range: $32.42 To $37.47 Hourly

Job Title: Triage Specialist FLSA Status:Non-Exempt

Department: Clinic Supervisor:Clinic Supervisor

Hourly Pay Rate: $32.42 - $37.47 Bargining Unit: Yes

Direct Reports: None Effective: July 1, 2026

MISSION & VALUES

Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high‑quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability. We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.

• Gratitude – Valuing one another’s contributions and recognizing the impact of our collective work
• Responsibility – Acting with accountability, integrity, and sound stewardship of public resources
• Excellence – Delivering high-quality, accurate, and mission-driven work
• Adaptability – Responding effectively to evolving systems, policies, and community needs
• Trust – Building confidence through transparency, reliability, and respect

The EDC Triage Specialist is the first point of contact for clients coming to EDC for legal, rental assistance, or shelter client advocacy services. The Triage Specialist manages clients who arrive at EDC with appointments or for walk-ins (without appointments). The Triage Specialist interfaces with in-person clients, directing them to the right EDC department, assisting them in connecting with EDC services, and/or redirecting them to outside resources.

They monitor, record, accurately prioritize, and distribute calls and emails that are received by the Legal Clinic remote intake line, ensuring that clients seeking remote assistance receive accurate and timely services. Because we strive to be barrier-free and client-centered, the position requires individuals who truly enjoy working with people, possess skills in deescalation and managing multiple urgent priorities, and can work effectively in a collegial and fast-paced environment.

• Triage all clients who arrive at EDC for services. Accurately identify the services clients need, prioritize clients in need of most urgent assistance, and assign clients to the appropriate staff member or department.
• Manage calls and emails from the Legal Clinic remote intake line. Reach out to clients to determine the assistance they need and identify what stage of the eviction process they are in. Accurately document interactions with clients in Salesforce and distribute calls and/or emails to a Right to Counsel (RTC) Coordinator if applicable.
• Determine if a client has an appointment with an EDC department and contact the appropriate staff.
• Demonstrate knowledge of EDC's Rental Assistance Disbursement Component (RADCo), RTC, Shelter Client Advocates (SCA), and Legal Services.
• Accurately interpret documents and information such as eviction notices, leases, landlord letters, income documents, and San Francisco Superior Court Register of Actions.
• Determine if the prospective client requires an online intake form. Provide contact information, follow-up outreach, and/or online intake links for clients who can access programs remotely.
• Provide appropriate referrals and resources if a client is not eligible for EDC services.

• Attend weekly program meetings, monthly agency staff meetings, and relevant supervision/check-in meetings.
• Accurately document…