Account Coordinator

Job Description

Are you ready to wow clients with your unexpectedly-amazing customer service? Can you handle stressful situations with a cool and calm approach? Will our customers feel great about their experience with you?

Job Type: Full-time, salaried

Our account coordinator role has THREE areas of responsibilty:

1. delight customers with unexpected personal and professional service

2. support our amazing set of consultants to deliver their service

3. continually improve and design better processes for our growth

• Provide outstanding, memorable customer service
• Answer calls & emails promptly, politely and professionally
• Schedule & coordinate customer appointments with technical consultants
• Assist customers with orders, delivery issues, accounting and credit inquiries, and all customer service related concerns
• Ensure our consultants are providing quality service by making follow-up calls
• Communicate customer issues or concerns with your supervisor or consulting team in a timely manner

• Experience in account management and/or customer service
• Excellent telephone and customer service skills
• Sound business judgment and ability to make decisions quickly
• Clear, concise writing with correct grammar and spelling
• Strong attention to detail (we could loose a client over the smallest of errors!)
• High level of professionalism with internal staff and external customers
• Self-motivated with the ability to multitask, prioritize, and adapt to changing priorities
• Solution-oriented
• Punctual, friendly, and trustworthy team player
• Comfortable with constructive criticism and constant improvement