Customer Service Representative

Final date to receive applications:
Last date for receipt of applications Sept 22, 2026 Requirements

• 5-7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
• You genuinely enjoy meeting new people and quickly building authentic relationships.
• You thrive in fast-paced, entrepreneurial environments where you're expected to take initiative, solve problems, and make things happen.
• You're comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
• You have experience leading trainings, facilitating workshops, or educating customers in a way that's engaging and memorable.
• You're highly organized, dependable, and follow through on commitments.
• You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
• You're excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.(Current practice is by neighbourhood location, and not covering 100 sq mile radius every day. Need to strategically determine area to sell to that specific day)
• You're passionate about local businesses and believe strong communities are built by helping independent businesses thrive.

• Be the face of Neighbourhood's in your city, building trusted relationships with local merchants.
• Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
• Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
• Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
• Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
• Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better.
• Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
• Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants' Account Managers where applicable.
• Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.

• Client is seeking a City Launcher, Merchant Success & Community to drive merchant adoption, education, and long-term engagement for Neighbourhood's across launch markets.
• This is a 6-month contract, field-based role where you'll spend the majority of your time meeting merchants face-to-face. (Opportunity to be extended if all goes well. 1 person on team located in Miami but has run pilots in Portland and Charlotte. Anika feels this person has a good way of making connections, tech savvy, and can explain the tool in a beneficial way to the customer with his sales background).
  
  Travel is primarily local (within approximately 100 miles of your assigned market) and includes frequent visits to businesses, community events, and merchant training.
• You'll be the face of Neighbourhood's in your city—building relationships with local business owners, leading engaging onboarding and training sessions, hosting community events, and ensuring merchants get lasting value from the program. You'll also serve as the voice of the merchant, bringing insights from the field back to Product, Operations, and Go-to-Market teams to help shape the future of Neighbourhood's.
• Success in this role will be measured by merchant adoption, engagement, program retention, training effectiveness, community participation, and the quality of insights that help improve and scale the program.

Medical | Dental | Vision | 401(k)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.