Customer Success Specialist

Ambrook helps American family-run businesses become more profitable and resilient. From volatile markets to climate shifts, independent operators face mounting pressure. While sustainable investments often yield the best long‑term returns, they require financial clarity and capital that fragmented legacy systems can’t provide.
We are rebuilding the financial infrastructure that real economy operators rely on. By replacing paperwork with modern tools for accounting, banking, and spending, Ambrook gives owners the data they need to prove viability to lenders and the next generation. We empower the stewards of land and labor to make confident investments in their future.
We’re a Series B startup backed by
Lachy Groom,
Thrive Capital, Dylan Field, Thomson Reuters Ventures, Cameron Ventures, and leaders at Notion, Gusto, and Vercel
. We’re looking for team members to help us untangle the intersection of American industry, climate, and the economy.

At Ambrook, every customer interaction is a chance to build trust and deliver real value to the operators who depend on us. We're looking for a Customer Success Specialist who can be the face of Ambrook for our customers — someone who brings genuine warmth, financial fluency, and a knack for making complex things feel simple.

You’ll be the person customers turn to when they have questions, hit a snag, or need help getting the most out of Ambrook. Whether you’re walking a rancher through setting up their chart of accounts or helping a first‑time user understand their Profit & Loss statement, you’ll play a direct role in helping family‑run businesses get the financial clarity they need to thrive.

This is a contract role (20–40 hours/week) with flexibility. In this role, you will work some evenings and weekends to support our customers where they are.

• Represent Ambrook for customers navigating our product — in writing, on calls, and in every interaction that shapes how they feel about us.
• Master the product inside and out, developing deep familiarity with Ambrook's features so you can confidently guide customers through setup, troubleshooting, and best practices.
• Learn the ins and outs of agricultural bookkeeping, the larger farm finance ecosystem, and the specific needs of the operators who rely on us.
• Improve the customer experience by sharing patterns, feature requests, and product feedback with our product, design, and engineering teams.

• Familiarize yourself deeply with Ambrook's product, features, and customer base including our core audience segments and their unique financial needs.

• Handle the support chat independently, providing prompt, accurate, and friendly responses to customer questions.

• Lead your first live onboarding calls, helping new customers successfully set up their accounts and transition from other systems onto Ambrook.

• Build strong working relationships with teammates across growth, product, and engineering.

• Own a high volume of customer interactions across support chat and onboarding calls, consistently delivering a best‑in‑class experience.

• Serve as a trusted resource for customers navigating accounting concepts from reconciling transactions to understanding their balance sheet by providing clear, accessible guidance.

• Provide regular, structured feedback to our product and engineering teams on recurring customer questions, friction points, and feature requests.

• Help shape how we onboard and support customers as we scale, contributing to process improvements and documentation.

• Strong bookkeeping or accounting background. You've done the books in a software tool and can comfortably explain concepts like the Balance…