Service Advisor

Description

San Francisco, CA | Land Rover | Jaguar | Luxury European brand | 1+ year preferred | Hospitality experience welcome | Sales experience welcome | Fixed ops | Bay Area | Downtown SF | Veterans encouraged to apply | $50,000 - $100,000+ OTE

IS THIS YOU?

• You earn guest trust through clear communication, honest recommendations, and following through on every commitment -- guests leave your lane feeling informed and genuinely well cared for, not processed
• You have service advisor, hospitality, or strong guest-facing sales experience and you're ready to bring that foundation to one of the most recognized Land Rover stores in the country
• You want to build a high-earning advisory career at a high-net-worth San Francisco store where the guests who trust you are loyal, demanding, and worth earning

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea:
do right by people, every time.

Land Rover San Francisco is one of the most recognized luxury automotive destinations in the country -- a high-volume, award-winning store in the heart of downtown San Francisco with a loyal, high-net-worth guest base and a service department that operates at an elite standard. Land Rover owners here are engaged, informed, and deeply attentive to the quality of their service experience.

The advisor who meets that standard consistently builds guest relationships that last for years and pay accordingly.

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
• Translate technical repair findings on a sophisticated JLR platform into clear, confident guest communication -- setting accurate expectations and earning authorization through honest recommendations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional Land Rover-standard guest experience that keeps owners returning to this store
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, high-end retail, or comparable customer service backgrounds encouraged to apply
• Land Rover, Jaguar, or luxury European brand experience a strong plus -- the JLR platform is technically sophisticated and familiarity accelerates your effectiveness from day one
• Clear, composed communicator -- Land Rover San Francisco guests are high-expectation and the advisor who earns their trust does so through consistency, not charm alone
• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable at this level
• Self-motivated with a genuine drive to build a long-term book of returning luxury guests
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

• OTE of $50,000 - $100,000+/yr
• Paid Land Rover manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

• One of the most prominent Land Rover stores in the country -- a downtown San Francisco location, a high-net-worth guest base, and a service department that operates at a standard most advisors never get exposure to
• San Francisco's Land Rover ownership community is loyal, discerning, and rewards the advisor who communicates honestly and follows through without fail -- the relationships built here are genuinely long-term
• A technically sophisticated JLR platform with a growing electrified lineup -- the advisor who develops real product knowledge here builds an expertise that compounds in value over time
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive…