Senior Treatment Coordinator San Francisco

We are IMPRESS
, the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing Health Tech companies by Forbes
. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.

We’re looking for an experienced Treatment Coordinator to help customers who visit our clinics become Impress Patients. Our Patients come into our clinics with the goal of feeling more confident and perfecting their smiles. Our Treatment Coordinator helps patients achieve the smile of their dreams by partnering with our Doctors to deliver an exceptional in-clinic experience and consultation.

This is an opportunity to make a meaningful impact by selling our patented treatments to the Seattle community. You’ll be scheduled to perform a number of free consultations per week, this includes clearly articulating Impress’s industry-changing technology, presenting treatment goals to patients, and starting new patients on their orthodontic treatment. We will also train you on how to assist the doctor in procedures that help patients progress towards the smile they’ve always wanted.

• Achieve a same-day conversion rate of 60% or more and same monthly conversion results of 75%
• Drive high patient satisfaction by clearly communicating treatment goals and next steps.
• Lead all pre-sale preparations (confirm appointments and post-appointment follow-ups),
• Convert prospects to active patients (we supply the leads through our marketing channels).
• Send prompt follow-up communication to patients, enter all information timely in our electronic medical records, send communications to General Dentists and assist with follow-up sales and patient communication. Update the Google Chat channel with patient feedback.
• Provide a smooth hand-off to our treatment planner team so patients have a phenomenal experience.
• Assist the doctor in all procedures and occasionally perform indirect delivery of orthodontic attachments to patients’ teeth and refinement visits throughout a patient’s treatment time (about 1-3 visits over 6-18 months).
• Provide clinical care to all our existing patients. This included performing procedures independently, such as using an intraoral scanner to take images of patients' teeth and using a CBCT scanner to take advanced, 3D images of patients' teeth.
• Maintain clinic equipment such as scanners, x-rays, and dental units, export patient scans & x-rays.
• Perform other duties as assigned.

• 4+ years of experience in sales quotas and conversion.
• Must be willing and able to be onsite in clinic each day.
• Must be able to work a flexible schedule based on the needs of the business. This can include nights, holidays, and weekends.
• Must be living in the market of the clinic.
• Must be able to travel between clinics within the US market if necessary for operations and patient care.
• Typical physical demands, twisting and ability to lift 45 lbs, able to stand for 8 hrs at a time, and coordinate movement of small instruments.
• You love to collaborate and work with members of different team members jumping in to provide support to members of your team if needed.
• You lead with empathy, patience and a positive attitude.
• You are intrinsically motivated to provide the best experience and care to customers, constantly looking for ways to improve processes and drive results.
• You are adaptable and flexible - excited to work in an environment that is constantly evolving.
• You are an excellent communicator, regardless of channel (written & verbal) or group of people (both internal and externally.

• Prior experience in a dental/orthodontist office assisting medical professionals.

• Opportunity to grow in an innovative company and Top International Scale Up.
• Attractive Compensation.
• Benefits with our treatments, aligners, and products.
• Collaborative work environment and positive culture.
• International and diverse teams.

At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.

Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.