Dental Center Clinics Manager

Job Summary:

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Management levels may include oversight of clinical patient care. (Note, when primary focus is patient care, see Ambulatory Patient Care Services job function.)

Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources, and practice management operations.

The Dental Center Clinics Manager is responsible for clinical, fiscal, human resource and quality outcomes for the Dental Center clinics. This includes actively managing all administrative and day to day operations. Working closely with the Dental Center leadership, the manager will develop standards of care to ensure high quality, cost effective delivery of care and spearhead innovative projects for program improvements.

The Dental Center Clinics Manager works with staff on a clearly defined and communicated vision and engages individuals and groups to achieve that vision. The manager also identifies and develops organizational talent and embraces continuous learning of self and others. Additionally, the manager collaborates with Dental Center and School of Dentistry leadership to advance quality strategies, ensure a positive professional work environment, facilitate timeliness of services, and enhance patient, providers, learners, and staff satisfaction.

This position oversees all aspects of the provision of administrative services and is responsible for financial accountability and working collaboratively with the School of Dentistry finance leadership team to monitor the operating budget.

The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty staff, students, and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.

UCSF Dental Center is a cohesive entity within the structure of UCSF's School of Dentistry. Its primary goal is to provide outstanding, seamless, patient-centered care. The Center also aims to provide cutting-edge clinical experiences and education to students; contain costs for patient care and generate resources to reinvest in UCSF Dental Center and the School of Dentistry. A majority of the Dental Center's clinical facilities are located at the Parnassus Campus, with affiliated clinics at Buchanan Dental Center and an additional presence at Mission Bay, and the Zuckerberg San Francisco General Hospital and Trauma Center.

UCSF Dental Center's primary services include all advanced dental specialty programs, and the general dentistry and specialty faculty practices.

• 5 Yes Implements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements
• 50 Yes Manages the clinical and operational functions and staff
• Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services
• Implements quality improvement systems
• Ensures compliance with internal policies and external regulations
• 5 yes Researches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs
• 15 yes Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development
• Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level
• 10 yes Research, develop, and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s)
• Promotes a workplace culture with a focus on meeting or exceeding patient service standards
• 5 yes Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations
• 10 yes Implements processes and…