Dental Clinic Receptionist

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Full-time Regular San Francisco, CA, US

Salary Range: $25.96 To $29.22 Hourly

Dental Clinic Receptionist

Position

Description:

The Dental Clinic Receptionist is the face of San Francisco Community Health Center’s (SFCHC) dental clinic services and ensures that patients feel welcomed, seen, and heard in our dental clinic and at SFCHC generally. The Dental Clinic Receptionist is responsible for managing dental patient appointments and coordinating with dental clinic staff to meet patient needs. This position works closely with SFCHC’s patient experience team members who staff the reception and eligibility areas at SFCHC’s headquarters in the Tenderloin.

The Dental Clinic Receptionist position requires good communication, resiliency, and flexibility to thrive in a fast-paced patient care environment by multi-tasking and prioritizing the workday. The Dental Clinic Receptionist reports directly to the Dental Director.

• Greet patients and assess needs.
• Connect patients to dental clinic staff.
• Determine patient’s source of payment by verifying program eligibility in government insurance plan.
• Accept and process patient payments (cash/credit/check) in alignment with the Sliding Fee Schedule and the Master Charge Fee Schedule.
• Answer clinic phone calls and respond to voicemails at least every 30 minutes. Ensure phone coverage during lunch hours.
• Coordinate with clinic providers to meet patient needs, ensuring any and all urgent dental, medical, or behavioral health requests are followed-up within 30 minutes (by the appropriate clinic team member), during business hours.
• Enroll new patients into SFCHC dental clinic services,ensuring completion of new patient packets.
• Schedule clinic appointments and conduct appointment reminders.
• Conduct daily follow-up on patient no-shows and cancelations, documenting follow-up attempts in the Electronic Health Record (EHR).
• Listen to and resolve patient complaints and elevate issues to manager / supervisor appropriately.
• Break down the dental operatories (clean rooms after dental treatments and/or set them up for the next treatment) and sterilize dental instruments
• Seat patients in exam room after registration and ensure that patients complete and sign consent form prior to specific dental procedure.

• Maintain agency reception advertising and compliance-related signage.
• Perform general office duties such as picking up and sorting mail, stocking office supplies, making sure patient’s personal information in Referral Form is complete prior to giving it to the dentist.
• Conduct patient satisfaction surveys for quality improvement and coordinate with the manager / team to implement changes.
• Perform timely and accurate data collection and data entry (including faxing and scanning documents into patient records).
• Maintain dental clinic reception area: organize literature, keep materials organized, maintain clean and sanitized space, notify Operations Manager of any custodial needs.
• Participate in trainings and monthly staff/ program meetings and agency events.
• Other duties and responsibilities as assigned.

• At least 1 year of experience working with diverse populations – LGBTQ communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers).
• A High school diploma or equivalent work/life experience
• Highly organized.
• Skilled in the use of computers (Adobe Acrobat, medical/dental software documentation, MS Office—Word, Excel, and Outlook).
• Strong written and verbal communication…