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CX Service Designer: End-to-End Experience Architect
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-17
Listing for:
Delta Dental of California
Full Time
position Listed on 2026-08-17
Job specializations:
-
Design & Architecture
UI/UX Design
Job Description & How to Apply Below
Delta Dental of California seeks a mid-level CX Service Designer to join the Experiences Center of Excellence. You will partner with CX Strategy, Insights, UX, Product Management and BPM to shape end-to-end customer journeys across all channels.
You will develop service design frameworks and journey maps, identify pain points, and embed customer empathy into solution design. Strong collaboration and facilitation with cross-functional teams and senior stakeholders are required.
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