Product Designer, Consumer

Staff Product Designer, Consumer

Flex is a growth-stage, NYC headquartered Fin Tech company that is creating the best rent payment experience. It's hard to believe that it's 2026 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.

After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

As a Staff Product Designer at Flex, you'll solve problems for consumers across the country who are underserved by existing financial products. We're handling people's most significant recurring expense, which means the stakes of getting the experience right are real: a confusing screen or a poorly handled edge case can cost someone a late fee, a credit mark, or a difficult conversation with their leasing office.

We're looking for a designer to own a product area end-to-end, developing a vision for where it's heading, exploring the opportunities in front of it, and delivering the work that gets us there. You'll define what good looks like for your part of the experience and hold that bar, from the first exploration through to what ships. All of your design skills will be put to use, from UX strategy to design thinking to interaction design and visual design.

This is a highly measured, highly cross-functional environment, with a big opportunity for designers to bridge true customer needs with creative solutions. You'll work alongside product managers, engineers, data analysts, risk, and compliance partners, and most of what you design will run as an experiment before it becomes the default. The designers who do their best work here are highly creative with solutioning, curious about the numbers, comfortable with constraints, and willing to change their minds when the evidence says to.

• Lead design for your team, contributing to the strategy and roadmap and owning all end-to-end design execution across your area
• Develop a vision and point of view for where your part of the experience is heading, and define the north star that informs and influences your team's roadmap
• Own the design process from beginning to end: leading discovery, ideation, testing, visual design, and implementation
• Design for people under real financial pressure by bringing clarity, honesty, and dignity to flows where money and consequences are involved, including the error, pending, and recovery states that are easy to leave for last
• Proactively identify customer needs and partner with cross-functional leads to influence what your team prioritizes, rather than waiting for the work to arrive fully defined
• Partner with PM and analytics to structure experiments, informing hypothesis to test, understanding how you'll measure success, and gathering meaningful learnings to bring into the next round of design decisions and your team roadmap
• Facilitate alignment with your cross-functional partners, stakeholders, and designers in other parts of the organization to ensure we are all designing toward a cohesive, considered customer experience
• Be steeped in your team's customer and business goals. Do the research that informs the roadmap, and promote what you learn broadly so the rest of the company understands who we're building for
• Care deeply for and lead by example by setting the standard for high quality craft through your approach to interaction design, prototyping, and visual design choices
• Build detailed prototypes, including micro-interactions and moments of delight, to dig into the details of how users will interact with the product
• Contribute to our Design System, Ultraviolet, including its foundational elements, aligning it with industry best practices and evolving our patterns to scale a modern, polished user experience
• Model how AI can raise both quality and velocity across the team…