Principal PM, Client Success

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

AUP offers foundational capabilities at scale across Agentic Experience, Storage & Collaboration, Administration, Commerce, Identity, Provisioning, Developer Platform, and Experience Intelligence. They are used by Adobe Firefly, Creative Cloud, Document Cloud, Express, Gen Studio, and more. Every day, these services deliver faster, more connected, and more intelligent experiences to the millions of customers and businesses who rely on Adobe.

You own how AUP engages its most important client teams serving Creators and Creative Professionals, like Firefly, Photoshop, and Illustrator. You sit in the middle where you bring in a deep comprehension of evolving client needs and broad proficiency in what the platform can do for them.

• Develop a tailored engagement model for each client and be their trusted navigator into AUP.
• Understand each client's goals, customer problems, and competitive pressures, then contextualize AUP's capabilities that could support their goals.
• Drive cross-functional alignment (leaders, PMs, architects, engineering, design and program management) to move work forward.
• Foster strong client relationships to ensure alignment on business goals and roadmap priorities.
• Influence platform investment decisions by turning trade-offs and data into recommendations grounded in customer value and business impact.

• A strategic, consultative approach: 10+ years in product management, strategy consulting, business development, or similar roles built on understanding customer and business problems and crafting tailored solutions.
• A track record of influencing senior leaders and collaborators, through excellent written and verbal communication.
• The ability to operate in unstructured situations and drive initiatives without waiting for detailed direction.
• Genuine empathy and curiosity for creative workflows and where the space is moving with AI and agentic technologies.

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email  or call .

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we…