Product Designer

The people using our product are often making a call in seconds - approve this refund, trust this agent's answer, act on this spike in failures. Good design here isn't decoration; it's whether someone makes the right decision under pressure. We're looking for a designer who takes that seriously.

You'll design across the product - the console where customers build and supervise agents, the analytics that show what's working, and the communications flows underneath.

This is end-to-end product design: research, flows, interaction, and polished UI, working closely with product and engineering. You'll shape how complex, high-stakes information becomes something an operator can act on with confidence, and help grow a design system that keeps the whole product coherent as it expands.

• Own design for major areas of the product, from early research through shipped, pixel-level UI.
• Turn ambiguous problems into clear flows - especially around agents, approvals, citations, and analytics.
• Prototype and test with real operators, and let what you learn change the design.
• Partner tightly with engineering so what ships matches the intent, down to the states and edge cases.
• Grow and maintain the design system and the standards that keep the product consistent.

• 4+ years designing software products, with a portfolio that shows depth on complex, data-rich tools.
• Strong interaction and visual craft - you can take something from concept to a UI that feels finished.
• Comfort designing for technical or operational users, not just consumer surfaces.
• You work fluently with engineers and make pragmatic calls about what's buildable now.
• Clear communicator who can explain the "why" behind a design.

• Experience with dashboards, admin tools, or developer products.
• Interest in designing for AI - confidence, uncertainty, and human oversight.
• Ability to work in code or contribute to a design-system implementation.