Product Designer

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Singapore, and Japan.

• We are guided by a set of values that are at the core of our actions and define our culture:
  Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
  
  Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

• Solve for the customer: We serve multiple stakeholders – People looking for help from our Agents via chat & voice, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform. Each of these has a unique set of needs and product challenges.

• Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies.

• End-to-End Ownership
  :
  Drive the entire design process from concept to execution to iteration, in close collaboration with cross-functional partners.

• Collaborate Across Teams
  :
  Partner closely engineering, product, leadership, and the entire company to define and build a seamless and cohesive experience.

• Gather Feedback
  :
  Get your hand dirty with customer feedback and usability testing to gather insights and iterate to ensure we solve user problems effectively.

• Build Design Systems
  :
  Develop and maintain a scalable design system that ensures consistency and efficiency across all products and platforms.

• Proven Experience: Extensive experience in UI/UX design, with background leading design projects from ideation to launch.

• Curiosity: Passion for deeply understanding user needs and finding the right solutions from first principles.

• Full-Stack Design: Visual design is the baseline. You should be fluent in creating beautiful, high-quality designs—working end-to-end from shaping product direction to defining the right interactions and ensuring every pixel is crafted with care.

• Great
  
  Collaboration:
  
  Design is a team sport, and building great products means working closely with product, engineering, and leadership to help bring ideas to life.

• Excellent Communication
  :
  Strong verbal and written communication skills, with the ability to articulate problems, design concepts and decisions to various stakeholders.

• Research Skills
  :
  Experience gathering customer feedback, usability testing, and translating findings into actionable design improvements.

• Technical Proficiency: Mastery of Figma, along with classics like Photoshop and Illustrator. Strong ability to prototype—whether in Figma, Principal, or code—quickly and effectively.

• Adaptability and Resilience
  :
  Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace.

• Experience designing for AI-driven products or conversational interfaces.

• Experience working on developer-driven products, including SDKs, APIs, and technical tooling.

• Experience with Typescript, React, and other programming languages.

• Trust: We build trust with…