Technical Instructor

Responsibilities

Workato's Education team helps our customers, partners, and community build real skills on the Workato platform — from first recipe to advanced, production-grade automations. We are looking for a Technical Trainer to create and deliver hands‑on training that teaches people how to do things in Workato and gives them a strong foundation to build on.

This is a hands‑on, build‑and‑deliver role. You will design training content that breaks down platform concepts into clear, practical lessons, deliver that content live and in person, and produce a library of training videos that scale your impact well beyond the classroom. You will bring an instructional design mindset to everything you create — structuring content around how people actually learn — while staying deeply technical and close to the product.

You should expect to travel up to 30% of the time to deliver in‑person sessions.

In this role, you will also be responsible to:

• Create training content that teaches users how to accomplish real tasks in Workato and how to master the platform's foundations — covering core architecture, recipe design, best practices, and common patterns.
• Deliver training in person through instructor‑led sessions, bootcamps, workshops, and hands‑on labs, providing real‑time guidance and feedback to learners.
• Produce high‑quality training videos and on‑demand content, including walkthroughs, how‑to tutorials, and foundational lessons that scale to a global audience.
• Apply instructional design principles to structure curricula, lab guides, and job aids around clear learning objectives and adult‑learning best practices.
• Partner with product, engineering, and subject matter experts to keep content accurate and up to date as the platform evolves.
• Gather feedback from learners and stakeholders to continually refine and improve content and delivery.
• Build practical, real‑world exercises and use cases that let learners apply new skills hands‑on.

• A minimum of 3 years of experience in technical training, instructional design, technical enablement, or a related field, preferably in enterprise software, SaaS, or platform companies.
• Workato certification (or the ability to earn it shortly after joining); hands‑on development experience building Workato recipes and automations is a strong plus.
• Demonstrated experience creating technical training content — curricula, lab guides, tutorials, and how‑to materials.
• Proven ability to deliver engaging instructor‑led training in person to both technical and business audiences.
• Experience producing training videos and on‑demand learning content, with comfort using video creation and editing tools.
• Willingness and flexibility to travel up to 30% of the time.
• A Bachelor's degree or equivalent practical experience.

• An instructional design mindset — you structure content around clear learning objectives and how people actually learn, not just feature lists.
• Excellent verbal and written communication skills, with the ability to make complex technical concepts simple and approachable.
• Strong organizational skills and the ability to manage multiple content and delivery projects at once.