Case Study Training Lead

Role Overview

The Training Lead is responsible for the design, delivery, and long-term maintenance of training programs for all roles supporting case study activities. This role is a critical enabler of effective onboarding, ensuring the workforce remains aligned with evolving protocols and tools while supporting operational flexibility through cross‑training. It also provides operational leadership, oversees quality assurance within training, and drives continuous improvement across all educational activities.

• Own the overarching training strategy, governance, and operating model to ensure consistent instructional quality and alignment with program objectives.
• Lead and coach the training team, setting clear direction, providing performance input, and fostering a culture of excellence.
• Lead the creation of structured training curricula and materials tailored to every role within case study activities.
• Lead onboarding and role‑specific readiness activities to ensure all new personnel are fully prepared to perform their assigned responsibilities effectively.
• Provide ongoing refresher and just‑in‑time training to maintain high workforce performance, adaptability, and operational consistency.
• Manage cross‑training programs to improve workforce flexibility and overall coverage.
• Integrate quality insights, KPIs, performance metrics, and operator feedback into continuous training updates.
• Maintain accurate training records and audit‑ready documentation, contributing data‑driven insights to operational and quality reporting.

• Minimum 5 years of work experience.
• Experience in training curriculum design and instructional delivery.
• Mastery of operational protocols, workflows, and tools.
• Experience in onboarding, certification, and competency validation.
• Training documentation management, including versioning and record keeping.
• Data‑driven tracking and reporting of training effectiveness.
• Clear instructional communication and facilitation skills.
• Experience coaching, mentoring, and a focus on learner development.
• Cross‑functional collaboration with operations and quality teams.
• High adaptability to evolving processes and tooling.
• A mindset focused on continuous improvement and problem‑solving.

This role is 100% onsite at our client's office in San Francisco.

Compensation is commensurate with experience and location. Specific salary ranges are available upon request.

Accenture is an Equal Employment Opportunity Employer of Veterans/Individuals with Disabilities. The corporation is committed to providing positive employment opportunities.