Training Officer– Learning and Organizational Development - Human Services Agency (TEX) (1232) (166468 Job San Francisco area,California

Position: Training Officer– Learning and Organizational Development - Human Services Agency (TEX) (1232) (166468)

Training Officer– Learning And Organizational Development
- Human Services Agency (TEX)

This recruitment will be used to fill four (4) positions within the Learning and Organizational Development (L&OD) Unit of the Human Services Agency (HSA). The duration of this assignment is twelve (12) months. Exam Type: TEX Category (CAT) 18. Fill Type:
Special Project Exemption (Charter Section 10.104-18)- An appointment authorized for exemption under Charter Section 10.104-18 must be to a position created for or dedicated to a special project, or for professional services, not to exceed one (1) year.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you're choosing a job with purpose.

Our commitment to racial equity is rooted in our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Job Description

Under direction of the Learning and Development Induction Manager, the 1232 Training Officer delivers and evaluates training programs focused on Cal Fresh (CF) and Medi-Cal (MC) benefit administration. This position will be responsible for creating curriculum and instructional materials, conducting instructor-led training, ensuring staff understand eligibility rules and case-processing requirements. This position will collaborate and consult with SF Benefits Net (SFBN) and Alignment and Guidance (A&G) training staff to guide the Induction process.

The length of SFBN Induction Training is 6 months and includes classroom instruction with L&OD, business process training with A&G, and on-the-job learning with SFBN. This additional resource will provide the Agency with more capacity to address 2905 vacancies and plan for future workforce development and training needs.

Essential Duties and Functions:

Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials to ensure alignment with current laws, rules, and regulations.

Facilitating training across multiple modalities by delivering presentations, leading activities, mentoring trainees, and ensuring equitable and accessible learning environments.

Maintaining and improving training materials through ongoing review, research, collaboration, and quality-control of content, assessments, and related processes.

Evaluating trainee progress by developing and grading assessments, analyzing results, conducting check-ins, and providing individualized support.

Overseeing daily classroom operations and coordinating with Program training staff on updates, logistics, projects, and curriculum development.

Evaluating the effectiveness of training programs by assessing learning outcomes, gathering and analyzing feedback, facilitating workshops and related training events, and preparing reports.

Assessing individual, team, and organizational learning needs by analyzing information obtained from assessment tools, evaluations, reports, complaints, interviews, and other relevant documents or consultations.

Provide supervision and support to Program Specialists by guiding their training activities, delivering coaching and feedback, assisting with classroom preparation and materials management, and ensuring accurate completion of administrative tasks.

Qualifications

1.

Education:

Possession of a baccalaureate degree from an accredited college or university; AND 2.

Experience:

Two (2) years of verifiable experience designing, organizing, and conducting employee training programs. Substitution of

Education:

Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience. Substitution of

Experience:

Possession of a Master of Arts degree may be substituted for one year of the required experience; OR
Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a…