1232-Training Officer

Training Officer– Learning and Organizational Development
- Human Services Agency (TEX) (1232) (166468)

This recruitment will be used to fill four (4) positions within the Learning and Organizational Development (L&OD) Unit of the Human Services Agency (HSA).

The duration of this assignment is twelve (12) months.

Exam Type: TEX Category (CAT) 18

Fill Type: Special Project Exemption (Charter Section 10.104-18)- An appointment authorized for exemption under Charter Section 10.104-18 must be to a position created for or dedicated to a special project, or for professional services, not to exceed one (1) year, by Charter requirement.

• Application Opening– Wednesday, August 5, 2026
• Final date to receive applications– The final day to apply is August 11, 2026
• Appointment Type: This is a Temporary-Exempt (TEX) Category 18 Appointment and is limited to one (1) year in six (6) month increments. Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-18 serves for a limited term, at the discretion of the Appointing Officer.
• Recruitment : TEX-; REF
  60819B

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.

We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in‑home services for older adults and persons with disabilities, our team lends support for all in need.

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

to learn more about what this commitment looks like in action.

Under direction of the Learning and Development Induction Manager, the 1232 Training Officer delivers and evaluates training programs focused on Cal Fresh (CF) and Medi-Cal (MC) benefit administration. This position will be responsible for creating curriculum and instructional materials, conducting instructor‑led training, ensuring staff understand eligibility rules and case‑processing requirements. This position will collaborate and consult with SF Benefits Net (SFBN) and Alignment and Guidance (A&G) training staff to guide the Induction process.

The length of SFBN Induction Training is 6 months and includes classroom instruction with L&OD, business process training with A&G, and on‑the‑job learning with SFBN.. This additional resource will provide the Agency with more capacity to address 2905 vacancies and plan for future workforce development and training needs.

Essential Duties and Functions:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

• Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials to ensure alignment with current laws, rules, and regulations.
• Facilitating training across multiple modalities by delivering presentations, leading activities, mentoring trainees, and ensuring equitable and accessible learning environments.
• Maintaining and improving training materials through ongoing review, research, collaboration, and quality‑control of content,…