Audio Visual Technician III

Responsibilities

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• AV / VC Systems Knowledge in a Corporate environment - QSC Q-SYS DSP Audio & Video products and control processors (QSC, Crestron, Extron), Logitech products, Logitech Sync, Google Meet Hardware, Zoom rooms, Microsoft Teams rooms, Shure MXA Microphones.
• Technical knowledge on PTP, Unicast, Multicast, AVOIP, Dante.
• Ensure that SLAs and daily deliverables are met including ticket updates.
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires.
• Assist with problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Help liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Assist in identifying and solving issues that impact client conference rooms.
• Other duties as required.

• High school diploma or GED and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to think and work independently.
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment.
• Excellent written and oral communication skills and strong customer service skills.
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings.
• Ability to work day, evening or weekend shifts and travel to support a distant event if required.
• Must have valid driver’s license and safe driving record.

• Must be able to sit, stand, stoop and bend for extended periods of time.
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment.
• Must have ability to climb ladder, scaffolding or transported by lifts.
• Must have the ability to drive/operate a vehicle in a safe manner.
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds.
• Must have ability to perform office-related tasks which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.