Cloud Engineer

The Cloud Engineer will support the configuration and operation of the University of California, San Francisco (UCSF) cloud infrastructure services. The Cloud Engineer will partner with developers, engineers, business partners, and key University stakeholders to deliver cloud services. This role supports cloud workloads, automates cloud infrastructure maintenance, and contributes to the development of operational monitoring capabilities.

• Supports the configuration and operation of UCSF cloud infrastructure to meet the needs of a broad range of university customers by collaborating with developers, engineers, and business analysts.
• Collaborates with key stakeholders, including vendor partners, to deliver cloud services. Supports the design and implementation of secure, scalable cloud infrastructure.
• Builds and supports reusable cloud components, services, and interfaces to improve the efficiency and effectiveness of UCSF cloud infrastructure.
• Ensures cloud solutions follow security and compliance controls and performs routine audit of systems and software to maintain compliance with established standards and policies.
• Provides support and technical guidance for development teams moving to or utilizing the cloud infrastructure.
• Supports the development and implementation of disaster recovery plans and procedures to support 24x7 service reliability and effective emergency response.
• Implements and maintains cloud infrastructure to ensure uptime and reliability. This includes supporting recovery solutions such as backup systems and redundancy.

• Works closely with UCSF’s Platform Services, Infrastructure Services (IS), and Information Technology (IT) leadership to identify, implement, and support cost‑effective, leading solutions for cloud engineering.
• Monitors customer and stakeholder needs. Provides troubleshooting support for issues escalated by the Customer Experience team.

• Builds and maintains strong relationships with customers, partners, and stakeholders to ensure consistent, reliable service is delivered to a range of university stakeholders.
• Utilizes established best practices around user experience and support to make decisions and contribute to platform services.

• Keeps up to date with changes in laws, regulations, and cloud technologies that may affect Platform Services operations and shares relevant updates with team members and stakeholders.
• Facilitates innovation and continuous improvement by leveraging the latest industry knowledge.

• Contributes to the successful execution of cloud infrastructure projects, ensuring the support, maintenance, and security of existing platforms.

• Creates, updates, and maintains comprehensive documentation of the server infrastructure, including server configurations, installed software, licenses, patch levels, and any changes to the server environment.
• Shares technical knowledge with team members and contributes to onboarding and training efforts related to cloud services and platform operations.
• Communicates with team members and stakeholders to support issue resolution and provide updates.
• Proactively communicates with other departments and central IT units within UCSF to safely support UCSF’s cloud service’s needs.

• Actively contributes to promoting equity, diversity, and inclusion across the organization and UCSF’s campus.
• Actively promotes the University’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work.
• Maintains current knowledge of university policy and procedures; effectively, consistently, and fairly applies university policy and/or campus/division procedures for assigned area; complies with university, campus, and division policies and procedures regarding privacy of information, authorized use of university resources and the security of university systems and data.
• Participates in an on‑call rotation for high and critical 24x7 incident response, as…