Toll Operations Project Manager

Job Title

Metropolitan Transportation Commission

$ - $ Annually

375 Beale Street, San Francisco, CA

Regular/Full-Time

Remote Employment

Flexible/Hybrid

The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.

MTC's Capital Delivery, Asset Management and Roadside Tolling (CART) Section brings together many MTC initiatives focused on improving mobility, reliable system operations, and preservation of the region's transportation system in support of a connected, equitable and sustainable Bay Area. The team is responsible for the full lifecycle of customer-oriented, multi-modal projects and programs with a focus on express lane, managed lane and toll bridge corridors.

In addition, the section supports regional partners with risk management and governance for mega-project delivery. The section's work is done in close partnership with Caltrans, the California Highway Patrol, county transportation agencies, transit operators and local jurisdictions. The Roadside Tolling Infrastructure Support unit is one of five units within CART and is responsible for the operations and maintenance of the agency's roadside tolling infrastructure.

MTC's Capital Delivery, Asset Management and Roadside Tolling (CART) Section brings together many MTC initiatives focused on improving mobility, reliable system operations, and preservation of the region's transportation system in support of a connected, equitable and sustainable Bay Area. The team is responsible for the full lifecycle of customer-oriented, multi-modal projects and programs with a focus on express lane, managed lane and toll bridge corridors.

In addition, the section supports regional partners with risk management and governance for mega-project delivery. The section's work is done in close partnership with Caltrans, the California Highway Patrol, county transportation agencies, transit operators and local jurisdictions. The Roadside Tolling Infrastructure Support unit is one of five units within CART and is responsible for the operations and maintenance of the agency's roadside tolling infrastructure.

Essential Functions:

• Provide subject matter expertise over the Open Road Tolling (ORT) toll collection system requirements in the areas of design, development, testing, and transition to the new tolling system.
• Develop and manage scope of work for projects, budget requests, support procurements, contracts, and other administrative documents for the ORT toll collection system.
• Develop and monitor progress of goals, objectives, performance targets, service level agreements, and monitoring plans for the ORT toll collection system.
• Analyze toll operations data and prepare reports.
• Develop high quality work and the delivery of assigned projects and programs within expected timelines.
• Effectively review, analyze and develop solutions to resolve project issues.
• Direct consultants to ensure high quality work that conforms to contract scopes, schedules, and budgets.
• Communicate clearly and concisely with technical and non-technical staff, both orally and in writing, to translate technical issues and recommendations into a language and format understandable to key stakeholders.
• Collaborate with regional toll partners on initiatives that affect tolling policy and operations.
• Read and interpret engineering plans, specifications, and estimates.
• Stay informed of national, state, and regional developments in the tolling industry and support agency involvement in groups such as the California Toll Operators Committee (CTOC) and the International Bridge, Tunnel, and Turnpike Association (IBTTA).

Knowledge, Skills, and Abilities:

Knowledge of:

• Principles and practices of transportation operations, planning and engineering, managed lanes, systems engineering, and…