Senior Program Manager, Hardware Issue Management

Who we are

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

We are seeking a Senior Program Manager to own hardware issue management for anomalies found during lab testing, on the production floor, and in the field, from intake through verified closure. You’ll run the intake and triage process, own hardware issue tracking in Linear, and keep the record accurate as work progresses. This is a hands‑on role based in the garage and test sites, in daily contact with the technicians, test operators, and field engineers who find problems and the engineers who resolve them.

• Issue Intake:
  Own all the paths by which a hardware issue reaches engineering, covering the garage, the lab and test benches, vehicles in service, and supplier and incoming inspection findings.
• Issue Tracking in Linear:
  Own the structure and administration of hardware issue tracking in Linear, including teams and projects, workflow states, label groups, issue templates, intake forms and routing, sub‑issue and blocking relationships, and saved views for each audience.
• Triage:
  Run the daily recurring triage on incoming issues. Set severity and priority, distinguish a one‑off issue from potential trends, and assign a named owner, a next action, and a committed date to every open issue.
• Closure:
  Drive issues through to verified closure with the responsible engineering, manufacturing, supply chain, and field teams. Define what evidence closure requires, and reopen an issue as needed.
• Process:
  Maintain the operating process behind the tracker, including severity and priority definitions, escalation paths, and service levels for triage and closure.
• Reporting:
  Publish hardware issue status on a fixed cadence, covering open volume and aging, closure rate against inflow, top issues by severity and by frequency, and blocked items with named owners, escalated with a recommendation.
• Automation and Integration:
  Use Linear’s GraphQL API, integrations, and automation rules to reduce manual entry and keep the record current, including Slack intake, status sync, and reporting generated from the tracker.

• Bachelor’s degree in an engineering or technical field is required, with 2+ years in program management, engineering program management, or a comparable role. Equivalent hands‑on experience will be considered in place of the degree.
• Demonstrated ownership of an issue or defect management process end to end, from intake through triage to verified closure, in a hardware or physical product environment.
• Experience administering an issue tracker, including workflow design, taxonomy and label structure, permissions, templates, and reporting views. Linear, Jira, or equivalent.
• Experience migrating a team or organization onto a tracker or internal system, including data migration, cutover, and driving adoption.
• Track record of driving cross‑functional issues to closure against committed dates.
• Working knowledge of structured problem solving, including 8D, 5‑Why,…