Client Care Coordinator

Description

Celebrating 20+ years of excellence, Skin Spirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are the best in the industry renowned for personalized service, delivering safe, effective, medically‑proven treatments and optimal results. Skin Spirit is here to ensure you find joy in your skincare journey and happiness in the results you’re looking for.

Department: Administrative
Location: San Francisco – Noe Valley
Compensation: $20.00 – $28.00 per hour

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.

• Candidate must be available to work any shift to support business needs, including weekday, weekend and evening shifts.
• Provide excellent client care and customer service.
• Answer and screen a high volume of inbound phone calls.
• Manage appointments (scheduling, moving and canceling).
• Actively promote the clinic, treatments, services, products, programs, promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Accurately complete client transactions.
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority.
• Perform opening and closing duties of the clinic.
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Assist with other duties and projects as assigned by management.

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
• Exceptional customer service skills.
• Ability to be efficient and productive in a fast‑paced environment.
• Ability to multi‑task, prioritize, and organize with a consistently high level of accuracy.
• Must be a team player.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Knowledge of Internet, Outlook, Excel, Word and ability to learn new software quickly.
• Social media experience is a plus.
• Excellent written, verbal and interpersonal skills.
• Great attention to detail and accuracy.
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance.
• Experience in medical office/understanding of cosmetic procedures/skin care products.
• Experience with Zenoti or other POS systems preferred.

• Prolonged periods of:
  • Sitting at desk and working on a computer.
  • Repeating the same movements.
  • Talking and hearing.
• Occasional periods of:
  • Standing, walking, use of hands and fingers, handling or feeling.
  • Reaching with hands and arms.
  • Climbing or balancing, stooping, kneeling, crouch or crawl.
  • Occasionally lift and/or move up to 20 pounds and occasionally lift or move up to 30 pounds.

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts, a beautiful working environment, and a stellar team. We also offer paid holidays and a 401(k) plan with a company match program. For full‑time employees (24+ hours) we offer medical, vision, and dental insurance.

Notice at Collection

Privacy Policy for California Residents

Skin Spirit participates in E-Verify
; to learn more please visit E-Verify.gov – Employee Rights and Responsibilities.

Skin Spirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We seek to hire on the basis of merit, competence, performance, and business needs.