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Retention & Contracts Specialist — Customer Care
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-20
Listing for:
NexHealth
Full Time
position Listed on 2026-07-20
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Nex Health is seeking a Retention & Contract Specialist to protect revenue and customer experience during churn moments. The role sits within Customer Care and collaborates across teams to forecast, document, and execute retention strategies.
The position emphasizes process excellence, sound judgment, and empathy, with responsibilities spanning off-boarding and contract clarity to protect billing and renewals.
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