Workplace Experience Ambassador

Reports To:

Workplace Experience Ambassador will report to the Workplace Experience Manager or equivalent leadership.

The Workplace Experience Ambassador at SPS Global specializes in enhancing the event experience for clients and visitors by providing dedicated support during onsite events. This role is crucial in event support with setups, coordinating with various teams to ensure smooth execution, and maintaining high standards of hospitality to create memorable experiences.

• Coordinate with Facilities Management and other relevant teams to ensure all aspects of the event are executed flawlessly.
• Support with equipment and furniture arrangements according to event specifications.
• Risk Management and Security Oversight:
• Identify and elevate potential security risks or privacy concerns.
• Participate in the company’s Crisis Response Team, ready to guide clients and guests in emergencies

• Provide a warm and professional welcome to all event attendees, setting a positive tone for the event.
• Offer personalized services during events, such as catering to specific guest needs and managing special requests.
• Engage proactively with attendees, ensuring their comfort and satisfaction throughout the event.

• Monitor event proceedings to address and resolve issues promptly.
• Ensure all event-related setups are completed on time and meet client expectations.
• Handle any last-minute adjustments to event plans, including changes in layout, timing, or services.

• High School Diploma or equivalent required.
• At least one year of prior experience in event support, hospitality, or a similar client-facing role.
• Strong ability to coordinate multiple tasks and manage time effectively.
• Excellent verbal and written communication skills.
• High level of customer service and ability to work well under pressure.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with a team and independently when required.

• Ability to lift or move heavy items up to 40 lbs. as needed for event setups.
• Active role requiring significant standing, walking, and moving around during events.

• Hours vary dependent on events schedule.
• The Overtime rate will be paid according to California state law.
• Travel:
  None or negligible.

• This job description may be modified to include additional responsibilities and duties as needed to support changing business requirements.

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel:
None or Negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$28 - $30 USD

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS is a global workplace solutions and business…