Venue Operations Coordinator

Overview

Metro Events provides extraordinary facilities at the San Francisco waterfront, offering a collection of open and flexible spaces on the iconic Embarcadero. Whether large or intimate, a corporate conference or a holiday bash, Metro Events makes all occasions the one people talk about for years to come. Our mission is to deliver seamless execution, exceptional service, and unparalleled results to ensure a memorable event within our spectacular venues.

If you enjoy coordinating details, working with people, and helping events come together behind the scenes, this could be a great opportunity for you!

The Venue Operations Coordinator supports special events across Metro Events’ San Francisco and Oakland venues by partnering with clients, vendors, and internal teams to ensure a smooth, safe, and successful experience. Direct venue or event operations experience is helpful but not required; training will be provided for a motivated candidate who is organized, dependable, customer-focused, and eager to learn. This is an on-site role across our San Francisco office and Oakland venues;

reliable commuting is required.

• Supports on-site event operations, coordinating logistics with clients, vendors, and terminal staff.
• Develops and distributes event documentation, including security maps, staffing schedules, manifests, and post-event reports.
• Helps monitor client and vendor compliance with Metro Events’ policies and procedures.
• Coordinates with Terminal Manager to ensure venues are event- and cruise-ready before and after each event.
• Coordinates vendor scheduling for janitorial, security, Wi-Fi, and debris services.
• Conducts venue site visits with clients and internal stakeholders to assess event needs.
• Communicates with prospective clients and follows up on event inquiries.
• Helps orient new team members to venue procedures once established in the role.
• Maintains and updates the Metro Events’ calendar to align with cruise schedules and event bookings.
• Assists with permit applications and supports coordination with government agencies, the Port of San Francisco, and other regulatory bodies, with guidance from the Operations Manager.
• Ensures availability during all event rental hours and additional hours as needed.
• Adheres to Metro Events’ conflict of interest policies and maintains professional integrity.
• Demonstrates flexibility in responding to evolving event requirements and operational priorities.
• Maintains open availability that varies with the events schedule, and hours may include early mornings, evenings, weekends, holidays, and extended shifts.
• Travels regularly between San Francisco and Oakland to support venue operations and event execution.
• Other duties as assigned by supervisor.

Required:

• Experience: Interest in venue management, logistics, hospitality, or client service. Related experience may include professional work, internships, volunteering, education, or community involvement.
• Education: Associate’s degree or higher in Business Administration, Hospitality, Communications, Marketing, or related field.
• Licenses: Valid driver’s license and access to a reliable, insured personal vehicle.
• Knowledge:
  • Microsoft Office Suite (Word, Excel, Outlook).
• Skills:
  • Strong verbal and written communication skills.
  • Detail-oriented with strong organizational and follow-through skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Strong customer service, problem-solving, and professional judgment.
  • Ability to work collaboratively with internal teams, vendors, clients, and other stakeholders.
  • Dependable, adaptable, and willing to learn through hands-on training.

Preferred:

• Additional Experiences:
  • 2 years' experience in event operations, venue management, hospitality, logistics, or customer-facing coordination.
  • Experience coordinating with port authorities or cruise operations.
• Certifications: Event planning or project management certifications.
• Knowledge:
  • CRM systems
  • Event logistics and venue operations.
  • Government permitting processes.
  • Familiarity with San Francisco permitting and event regulations.
  • Understanding of OSHA or venue safety protocols.
• Skill…