Team Lead II, Alcatraz; w

Discover the Golden Gate National Parks Conservancy and you’ll quickly see why this mission-driven organization is a place where you can make a meaningful impact every day. Learn about the Parks Conservancy Who We Are

Branches that represent different units across the Parks Conservancy.

We are the nonprofit partner of the National Park Service since 1981.

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We are determined to build a more inclusive and equitable future.

Location: San Francisco

Job :1427

# of Openings:1

Organization

Description:

Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit

partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties, north and south of the Golden Gate Bridge, and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.

The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors, and educators, all working to connect people to parks, in support of our vision Parks for All Forever.

Join us.

Department

Description:

The Interpretive Centers and Sales Department is responsible for developing and operating visitor centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise along with changing park exhibits. The department develops park books, maps, and interpretive and branded products, manages warehousing and distribution, operates the Muir Woods Fee Collection program, and develops and operates the Conservancy’s online sales and wholesale programs.

Interpretive Centers include Alcatraz Park Stores, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Golden Gate Bridge Welcome Center, and Presidio Visitor Center.

Position Overview:

The Team Lead II is responsible for assisting the Manager II and Assistant Managers II in ensuring that outstanding visitor services and experiences are provided, sales and income goals are met, facilities are well maintained, records and paperwork are accurately maintained, and expenses are controlled. They also assist the Manager II and Assistant Managers II in overseeing all aspects of staffing, scheduling, employee supervision, retail operations, sales generation, inventory management, and store standards at the Alcatraz retail store locations.

Additional responsibilities include but not limited to maintaining a positive and productive relationship with Conservancy staff, National Park Service/ Alcatraz City Cruises/ Partners, volunteers, and the community and a commitment to upholding the GGNPC Community Agreements in all settings. The Team Lead II is required to work a flexible schedule which includes a minimum of one weekend day when open 7-days a week, and holidays as needed.

They are also required to wear a uniform (including name badge) for their scheduled shifts.

Reports To: Retail Manager II and Assistant Managers II

• Assist the managers in overseeing daily sales operations and inventory management for annual sales budget between $6 – 9 million.
• Hold key role in helping…