Rental Events Operations Coordinator, Temp

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our values.

Inclusive
:
We strive to be a museum of many voices in dialogue.

Passionate
:
We believe working with art is more than a job or trusteeship - it's a way of life.

Brave
:
We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives.

Empathic
:
We aim to act like a person, not an institution.

SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose—where difference is seen as a strength, and every one is appreciated for their whole self.

Full Time, 35 hours/week, Temporary (7 months), at least three days working onsite

The Rental Events Operations Coordinator plays a key role in supporting the daily operations of the Rental Events team, contributing to the successful planning and seamless execution of all Rental Events. This position requires clear, direct, and professional communication with internal partners, clients, and vendors.

The Operations Coordinator is responsible for generating event documentation, assisting in the instruction and guidance of the on-call Event Specialist team, and supporting the Operations Manager in relaying to museum colleagues in other departments the scheduling details and overall impact of upcoming rental events. This role demands strong organizational skills, attention to detail, and the ability to collaborate across teams to uphold customer service standards and operational efficiency.

Working flexible hours onsite, including evenings and weekends, this position supports and reports to the Rental Events Operations Manager.

• Act as onsite point-of-contact for vendors, clients, and museum staff while executing active events, ensuring all policies and procedures of the museum are followed.
• Assistin guiding and counseling the on-call Event Specialists assigned to an event. Ensurethe on-call staff adheres to the event timeline (including following scheduled meal breaks) and promptly completes event duties during events.
• Support Rental Events Operations Manager with drafting event documentation, updating all event management and scheduling software, and updating project task lists.
• Display exceptional customer service skills, including clear and thoughtful communication with internal and external partners, as well as a willingness to go above and beyond to deliver exemplary experiences to clients.
• Assist the Operations Manager in scheduling the on-call Event Specialists needed to support all Rental Events.
• Problem-solvewith a wide range of stakeholders, becoming an expert in the execution of museum policy and procedure during events.
• Partner closely with the Facility Operations, Janitorial, Engineering, and Security teams to ensure they are appropriately staffed to support Rental Events.
• Attend and support regularly scheduled operations meetings,facilitating communication between security, operations, and enterprise events when possible.
• Update all arrangement details in Artifaxsoftware to ensure Rental Events are listed accurately and are free of conflicts. Follow up on changes needed with Operations Manager.
• Understand,maintain, and complete centralized schedule activities in Asana.
• Contr…