Guest Engagement & Attraction Sales Ambassador

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks.

Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Family Entertainment Group (FEG) is looking for outgoing, energetic, and personable Guest Engagement & Attraction Sales Ambassadors to join our team at The Flyer Thrill Zone and 7D Experience at Pier 39 in San Francisco
.

This is not a typical ride attendant position
.

The majority of your time will be spent engaging with guests and passersby, creating excitement about our attractions, answering questions, and helping turn interest into ticket sales. You will be the person who makes someone walking down Pier 39 stop, smile, and think:

“That looks fun. Let’s do it!”

Approximately 80% of this position is guest engagement and sales
, with the remaining 20% focused on operating and maintaining one of our attractions.

If you are naturally outgoing, enjoy talking to people you have never met, can confidently approach a family or group, and love creating memorable experiences, we’d love to meet you.

Guest Engagement & Sales — Approximately 80%

• Actively engage with guests and passersby throughout Pier 39.
• Approach individuals, families, and groups in a friendly and confident manner.
• Start genuine conversations and discover what guests are looking for.
• Create excitement around The Flyer, 7D Experience, Escape Rooms, and other attractions.
• Explain attractions, answer questions, and make personalized recommendations.
• Convert conversations into ticket sales and help drive daily revenue.
• Use enthusiasm, personality, and storytelling to bring the experiences to life.
• Identify opportunities to upsell and recommend additional experiences.
• Provide an exceptional guest experience from the first interaction through the purchase.
• Represent FEG and The Flyer with a positive, energetic, and professional attitude.
• Work toward individual and team sales goals.

Attraction Operations — Approximately 20%

• Safely operate, open, and close an assigned attraction.
• Follow all safety procedures and operational guidelines.
• Check guests to ensure they meet attraction requirements.
• Secure required safety restraints and devices.
• Monitor attraction operations and guest safety throughout each cycle.
• Assist guests on and off the attraction.
• Complete required safety and operational checklists.
• Address guest questions and concerns professionally.
• Maintain cleanliness of the attraction and surrounding areas.
• Immediately report safety or equipment concerns to management.

You do not need amusement park experience
. We will train you on the attractions.

What we do need is someone who is:

• Outgoing and comfortable approaching strangers
• Friendly, energetic, and naturally conversational
• Confident speaking with individuals, families, and groups
• Comfortable starting a conversation with someone who isn’t expecting you to talk to them
• Persuasive without being pushy
• Motivated by sales and achieving goals
• Able to read people and adjust your approach
• Excited about creating memorable guest experiences
• Reliable, professional, and willing to take coaching
• Comfortable working in a fast-paced, high-traffic tourist…