Events Analyst Job San Francisco area,California USA,Entertainment & Gaming

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What

this job involves

The Event Analyst is a data-driven performer dedicated to producing high-level reports and delivering 5-star event services, resulting in absolute customer satisfaction. This position requires flexibility to manage event queue and ad-hoc requests from intake to final destination within Australia and New Zealand (ANZ), while assisting with operational support for the Real Estate & Workplace Services program (REWS). You will play a key role in the coordination of guest services and training for REWS, acting as an influential team player and solution-oriented professional who serves as the subject matter expert for everything related to events, guest services, REWS ticketing systems, reporting, data, administration and Slack.

Your

day-to-day tasks will include:

Managing and coordinating all event and guest service requirements, ensuring timely responses within approved Service Level Agreements (SLAs) for ANZ tickets and programs are sent to accurate queues and REWS staff within the region
Collecting and compiling event highlights for ANZ and collaborating with event analyst associates from Sydney and other regions for bi-weekly and ad-hoc reporting requests to assist the REWS team
Overseeing and supporting ticketing requests and queries for Meetings & Events (M&E) and Tableau dashboards for ANZ, providing regular reporting and insights
Conducting User Acceptance Testing (UAT) and providing training for the M&E team, including support for any enhancements and M&E app integrations
Assisting with the development and implementation of new innovations, process improvements, and upgrades to existing event services
Working closely with the global REWS teams, Event Management, and Event Program Leads to drive successful event execution in region
Preparing qualitative and quantitative reporting for management and leadership using internal dashboards and data tools

Physical Demands and Work Environment:

Ability to maintain professional composure under stressful situations
Strong ability to multitask and manage multiple priorities simultaneously

Required Qualifications:

High School Diploma or GED equivalent
1-3 years of experience in event planning, project management, hospitality, or related field.
Experience in event operations and coordination
Superior customer service skills with strong orientation to provide exceptional customer experience
Strong written, verbal and interpersonal communication skills
Proven ability to organize and coordinate multiple tasks efficiently
Experience maintaining high standards for customer experience and brand representation
Ability to work flexibly to manage event queues and ad-hoc requests

Preferred Qualifications:

Passion for succeeding as a team through training and developing event staff
Proactive approach to event planning and problem-solving
Experience with Salesforce, Tableau dashboards, and ticketing systems
Knowledge of User Acceptance Testing (UAT) processes
Experience with data analysis and reporting tools
Familiarity with Slack and other collaboration platforms
Understanding of Service Level Agreements (SLAs) and best practices documentation

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

66,080. USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site
-San Francisco, CA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100%…